MTN Customer care dont care

Lodged a complaint re continuing to charge the promo fee (pay down of handset) despite the contract expiring in March 2015. They rep**** 15 May that they will give feedback in 5 business days. ( A*** [#***0]) No reply ever received. Emailed them on 8 June - no reply. Emailed again on 15 June - no reply. I had already been to MTN at the Pavilion where the representative told me that the reduction would appear on the next account as I was a month early in querying it. On examination of the contract I see that this was untrue.Everyone complains about Telkom but tell me how these people are any better. Shocking, shocking service.