MTN customer care does NOT care at all.

I've recently upgraded my MTN contract and now have two MTN sim cards on my contract. The new sim card, however, has no caller id presentation. I've been trying to sort this out with MTN for the last two weeks and each day (Yes, I phone them every day from Mon-Fri) I phone them, they keep saying the order is pending. Then they escalate the order and tell me to wait 24hr only to give the same feedback the next day. I will not be upgrading my contract with MTN again.