MTN customer care does not care

I tried to contact MTN customer care on more than occasion to resolve the migration issues I have after Autopage handed my contract to MTN. Most unfriendly website, no real information, if you send a email you get an automated response with no human interaction, how can this solve my problem. I visited two branches and still no solution to my inquiries as to what is happening to my account. On one of the email replies I got I asked to speak to a human on the phone and was told this is not possible, well the "email" person could not and was not willing to help. I have send another email to the complaints department but have yet to have any response from MTN, NOT so great service.