MTN Customer Care Consultant Anovuyo Nkita

I called MTN customer care number to resolve my month to month contract as they were charging me for months I didn't pay because I was not using it. I got through to MTN consultant Anovuyo Nkita who refused to resolve the matter, refused to put me through to superiors and refused to cancel my contract. I'm super furious with the his services as MTN customer care consultant