1 reviews | Active since May 2016

03 May 2016, 11:08

MTN CUSTOMER CARE CENTRE - CARING?..... DEFINATELY NOT

I am one of the unfortunate customers that was previously with ALTECH AUTOPAGE and my account was migrated over to MTN. The package I accepted was not transferred over correctly - I have not received my SMS or DATA BUNDLE that I legally accepted with Autopage. I have called the 808 number over 4 times already to get this sorted out. I have gone into a MTN store in Durban where I spent about an 1 and a halve hours to sort this out - I have spoken to 3 supervisors at the customer care centre. I have taken note of about 12 to 20 people! I have 2 different reference numbers already - everytime I am told that I need to wait 3 to 5 working days - I have been trying to sort this out for 2 and a half weeks! - this is crazy!.. I have just spoken to another supervisor that assured me he will phone me back in 2 to 3 hours time - so I am holding my Breath! and no one has called me back after promising they will in the last 2 calls. Everytime I call I have to speak to someone different. All I am asking is that this is sorted out. I have had to use normal airtime for data - as I have not had data since the change over - Well I hope that with this mess the account is not affected ! I have a contract MTN sort it out - Just get this sorted out MTN ! Please!

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Replies (1)
MTN South Africa
MTN South Africa's reply16 May 2016, 10:28
Official
Thank you for your post. We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Please supply us with the phone number you need assistance with. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you. Regards Thabelo REQ:***