MTN CUSTOMER CARE CENTRE - CARING?..... DEFINATELY NOT
I am one of the unfortunate customers that was previously with ALTECH AUTOPAGE and my account was migrated over to MTN. The package I accepted was not transferred over correctly - I have not received my SMS or DATA BUNDLE that I legally accepted with Autopage. I have called the 808 number over 4 times already to get this sorted out. I have gone into a MTN store in Durban where I spent about an 1 and a halve hours to sort this out - I have spoken to 3 supervisors at the customer care centre. I have taken note of about 12 to 20 people! I have 2 different reference numbers already - everytime I am told that I need to wait 3 to 5 working days - I have been trying to sort this out for 2 and a half weeks! - this is crazy!.. I have just spoken to another supervisor that assured me he will phone me back in 2 to 3 hours time - so I am holding my Breath! and no one has called me back after promising they will in the last 2 calls. Everytime I call I have to speak to someone different. All I am asking is that this is sorted out. I have had to use normal airtime for data - as I have not had data since the change over - Well I hope that with this mess the account is not affected ! I have a contract MTN sort it out - Just get this sorted out MTN ! Please!
