MTN CUSTOMER CARE BAD SERVICES

Iam dissatisfied with the so called client services line at MTN, imagine calling in and being told that they cant assist as sytem is offline, after numerous failed attempts. I then placed another call the following day of which the response was my airtime was used as data out of bundle of which I know is off on my phone, after I disputed they now said I had subscribed to some service which i also checked on my device and there was none. I then called in and Spoke to a certain Disemelo Thapelo Mokoena, who then told me that I had used airtime to make calls, he argued with me and also stated that I was dishonest and lying. Imagine !! When I told him about phones recording he told me straight that the recordings are only for MTN and that no matter what I do he will still get a rating of 100%. I was shocked at the level of disrespect from their agent, even confident enough to call me dishonest with out getting his facts straight, qbout the calls logged on my number. I am utterly dissapointed with MTN after using the network for 14 years I have never encountered such bad service. It was not my first time being helped by him Disemelo Thapelo Mokoena, he might be confident that he wont lose his job but the world will know of your bad services and I dont ever want to call MTN customer care ever again as they dont assist clients but threat them unfairly and they get away with it. I will make sure that this never happens to any other paying client. MTN must train their staff on customer services period. Annoyed to the brim.