MTN CUSTOMER CARE AND COMPLAINTS ARE USELESS

I took an MTN data only Sim contract of 80GB(40GB Anytime and 40GB night) for R299. But, throughout the 24 months, I got 40GB (20G Anytime and 20GB Night) and sometimes 30GB for R299, and this package was R199 when I took the contract, so basically, they were robbing me because what I got was not what I requested. I have called MTN and complained about this problem countless times, and did not get any help from MTN consultants. I have been querying this since January 2020 with no success. This application was done telepathically, and they never sent the contract. I only received a copy of the contract in May 2021 after months of struggle. when I checked the contract, I realised that they allocated the wrong package of MY MTNChoice 10GB @ R299 per month of which was not part of the agreement. They gave me a lower package for a higher instalment. I asked many times for the package to be changed, but no one could assist me with that until I gave up. when I asked to cancel the contract they told me about cancellation fees, whereas they were the ones at fault.

Fuy enough, for the past 3 months, I have been receiving calls from MTN asking me for an upgrade. When I said no because nobody wanted to help me with my issue, most consulted said it was easy all that was needed was to be done was to change the package type, but I ask myself, why somebody didn’t help me to change the package for the past 21 months. The contract came to an end on the 17th of October 2021 and I have cancelled it. I've requested a refund on the extra money that they have been overcharging me for 25 months, but they are not responding to my emails.