MTN customer care - absolutely useless

My husband had a phishing **** on his account. We dialled 135 numerous times and the ***** line puts you in a loop back to the main menu, so no-one answered. We sent an email to customer care. The automatic response stated the normal turnaround was 8 hours. They only got back on 40 hours, advising it was likely a phishing ****, that they were not liable, and requesting we fill in a form and send a copy of my husband's ID. After another long time, they got back to say that the ID had to be less than 3 months old. By this time, the potential ********** could have racked up millions in bills on my husband's account. The latest email advised me to phone 135 or email their customer care. Sigh. It has still not been resolved as I have simply given up, realising that they will not help us at all. MTN are so worried about covering their own butts regarding the phishing ****, that they completely and utterly failed to assist a customer!!! So disgusted.