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1 reviews | Active since Oct 2016

05 Jul 2018, 16:08

MTN - Customer Care?

I have been trying to get hold of MTN for about 3-4 months now. I email via their website and I get an automatic reply to say I will be contacted within 24 hours. That has yet to have happened. I have emailed the Customer Care email address, and I get an automatic email response to say that the Email Address does not work.

I cannot call as I work during the day and am not allowed to make Private Calls during the day. How am I meant to get hold of MTN??

0
Replies (6)
MTN South Africa
MTN South Africa's reply05 Jul 2018, 19:12
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN.

Kindly furnish us with the details of your complaint in order for us to assist you accordingly.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

's update05 Jul 2018, 19:25
Reviewer Update
Good Evening, Mike Thank you for your reply. I have been trying to get hold of MTN to make some sort of arrangement with regards to my account as I know it is 2 months behind. I have, however, paid last months and this months installment. For the 2 months that I couldn’t pay, my phone was cut off, which I understand. However, the 2 months that I have paid for, my phone still remained cut off. Surely, for the 2 months that I paid, my phone should have been re-connected since I had paid for those 2 months. The problem is that I cannot get hold of anyone at MTN to make arrangements to pay off the arrears and you can see from my Credit History that I usually pay on time. Look forward to hearing from you. Thanks, Samantha Law.
MTN South Africa
MTN South Africa's reply05 Jul 2018, 21:54
Official

Good evening

I have evaluated your account and is with our legal department,please provide me with their alternative number where they can contact you.

thanks

Best regards,

's update06 Jul 2018, 08:04
Reviewer Update
Good Morning Thank you for your reply. I only have this cell number (my MTN contract) and my work number. My Cell is cut so I cannot receive sms’s or phone calls, and I can’t take private calls at work.. is it possible that they can email me rather? My email is *** Thanks, Sam
's update06 Jul 2018, 16:00
Reviewer Update
Good Afternoon, I still have not been contacted via email regarding my contract. Please can someone urgently contact me. I want to make arrangements regarding payments. My email is *** Thanks Samantha Law
's update12 Jul 2018, 08:48
Reviewer Update
Good Morning I still have not been contacted with regards to my MTN Account. I am trying to pay my account but no one is contacting me. Please can someone email me on *** as I cannot receive phone calls on my cell as it is blocked. Please. Thanks Samantha Law