mtn customer care ????

it all started with a simple upgrade . i work long hours in the film industry thus am seldom in one place and as a result i proceeded to deal with mtn telephonicly with regards my upgrade . i agreed to the upgrade from my Samsung s5 to the new s6 and the same contract agreement , monthly debits etc. I specified that I did not want the S6 edge, but the standard S6. When the phone got delivered to my place of work, I was in Lesotho. MTN sent me the wrong phone, and because I was away for 2 weeks, they would not take it back. I hate the S6 edge , and currently use my old S5. The S6 edge is also faulty. This is only the beginning of my problems with MTN.

Via my telephinic calls with MTN I was made aware that my debit orders would be carried over to my new contract. A few times my line was cut off as I did not have money in my account, but I soon after corrected the missed payments. On the 22 July of this year my contract was cut off, and my account handed over to MBD, WITHOUT MY KNOWLEDGE. This is where the real problems started as MTN claimed they could not help me further and that I should deal directly with MBD. At MBD I spoke with Malefo Mohale. Communications are useless to say the least and it seems to my that this company has no interest in helping me. There has been very little and very delayed responses to my emails. MBD have to contact MTN to find out the amount that I owe to them. Flora informed me that I have to pay MTN R11927.83. This is what I owe MTN to buy out of my account. It is a useless figure to me as I needed to know what my arrears are. This I feel a company Like MBD should know and help their customer out with. This process takes so long that by the time MBD replies to me, the amount has increased due to interest and more monthly payments.. Even now, almost 2 months without the use of my phone, MBD and MTN are unable to communicate with me and help me out. This I find completely unacceptable. As I mentioned earlier I work as a freelancer in the film industry. This means that I rely on my Phone to get work. I am done with dealing with these people. I wold appreciae it if MBD and MTN could get back to me and let me know how much I need to pay. I feel that because this process has been so long because of bad communications on MBD's side, I should not have to pay any admin or loyers fees. The inconveniece caused has been astronomical. I will owe MTN what they need, and will set up a monthly payment..