MTN CUSTOMER CARE DO NOT CARE

<p>For HelloPeter, 29 March 2019 I was contacted on 14th March, 2019, by a telesalesman for MTN advising me that my contract with MTN was expiring. He offered to renew the same contract. I told him that I was dealing with a problem with MTN regarding another incident of failed contract and would only commit myself once this was sorted. He took note, he said, and would look into it. I told him that I was prepared to renew the same contract which was about to expire i.e. same price and same package for &plusmn;R39 per month for R55 airtime. Seeing he was prepared to investigate my MTN complaint (which eventually was sorted by the Ombudsman, after four months) and agreeing that I could continue on the same package, I agreed but told him I wanted the contract sent email soonest. He promised to do so within 24 hours. I am still waiting!!! I now discover after successful contact (for a change) with MTN Customer Care in many emails that the information they have is not what I agreed to but was upgraded from the old package which was MTNChoice 55 top up for R38.85 to the MTNChoice 1GB package for R68.85. NOT WHAT I AGREED TO! And today at 15h15 MTN sent me an sms notification of an increase in contract fees on 1 May 2019, no amount mentioned!!!,AND THIS BEFORE EVEN HAVING RECEIVED THE CONTRACT!!! I am almost 81 years of age and only use my cellphone for emergency calls and do not want to use data &ndash; no need for it. Calvin, the telesales person did not mention anything about DATA when he spoke to me telephonically. He gave me his email address and cellphone number but now I find he was dishonest as the email address does not exist and he did not respond to my SMS of March 19 at 12h05 when I requested that he contact me URGENTLY. Now I can see why he failed to send me the contract via my email address &ndash;- playing for time to prevent me cancelling!!! MTN Customer Care informed me today that they have now escalated the query to the correct department and shortly thereafter I received their notification re the increase!! It would be interesting to know whether other people have had such pathetic service from Customer Care. I was quite amazed that they reacted to my present query. (although not satisfactorily).</p>