MTN customer and pricing discrepancies if you are a contract and out of contract customer.

I have a contract that came to an end and due for an upgrade. I upgraded on the App and Facebook but got emails that my application has been received and shortly after another email stating that my application has been lost and an agent will call me. No agent called. 3times. I used to pay just over R300 for router and 20G data until September when I got an sms that my debit order will be R900 for the same data. How did I opt for such a service? Then come October now it has moved from R900 to R1200. How? It seems MTN if you in contract you pay 4times less for data and if you not contracted to them you pay an arm and a leg. How do they price like this? This is **************. Absurd. I mailed them to cancel my contract and I am going to reverse this debit order. There is no way I am paying 1600 for data.. damn! This price is what I should be paying if I had an iPhone14.

I suggest #ICASA and #FSCA investigate and audit such because it seems the #NCR does not entertain cellphone contract matters.