MTN CUSTOMER ABUSE

Fixed monthly contract R419/Month CAPPED, fine for many months, then R544.28, 910.37, 1 657.77 & 4 479.03, query MTN Ceres, no respose, later on told that nothing can be done due to strikes, insist on speaking to area manager, many moths later THIS IS THE RESPONSE!!!!!<br> <br> Good afternoon sir<br> <br> I sincerely apologise for only getting back to you now, I have tried to speak to MTN regarding the data charges on your account but unfortunately they say that the charges are valid and that no credit is due on the account.<br> <br> They have sent the following communication to us regarding customers accounts:<br> <br> \Please do not forget to inform the client that the duty of looking after their line still remains their own and sole responsibility even though a usage limit has been requested and that MTN will no longer be held liable for any SUL request that does not work for whatever reason. It's the client's responsibility to also use *141*1# to check on their usage and airtime balances."<br> <br> I am unfortunately unable to do anything more from my side to assist you in getting the credit requested.<br> <br> Marius Hamman<br> <br> Regional Supervisor<br> <br> FMZ Cellular"