1 reviews | Active since Oct 2018
MTN ****** with cracks
Good Day
I have a very bad experrience with MTN , as January this year I went for a Laptop contract , application was approved on the same day 20 february 2019 where i had to wait for a month in order to get the Lapttop .After that i was informed to collect goods on at the MTN Store in Calremont Cavendish ,When i was there i was told to come on the next day.I went back to sign and get the goods when i signing the contract i was Informed by Kyle that there wont be any extra charges but R200 monthly and he also said even if i am out of bundles , he set it out so that it does not go over i just wont have access if there is no bundles last month R400 was deducted and this month R638.00 has been deducted . all i want is to cancell the contract with these ******.
Thank you
Vuyokazi Ndengane
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the amount you are billed for the contract is R199, however the last 2 invoices were return debit orders, hence the fees are now accumulated to R638.32.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Renall
Complaints Management Team
Best regards,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the amount you are billed for the contract is R199, however the last 2 invoices were return debit orders, hence the fees are now accumulated to R638.32.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Renall
Complaints Management Team
Best regards,