MTN ******; GET YOUR PHONE CONTRACTS FROM ANOTHER SERVICE PROVIDER

I've been a loyal MTN customer for 16 years. I was due for a cell phone upgrade in April this year(2018) but I had been putting it off even though I had received numerous sms messages from the MTN. I was extremely busy and didn't have time; was planning on doing the upgrade during my leave in July. However, someone from MTN called me early June to ask why I hadn't upgraded yet. I explained that I was busy and didn't have time just yet to do the upgrade; plus my phone was in good working order and I wasn't in any rush. This person proceeded to convince me to let him extend my upgrade, promising time and time again that I would be able to collect a new phone anytime I wanted in the coming months (because I kept asking him if I would still be able to upgrade my phone to a newer version whenever I wanted to). This is a recorded conversation so everything I am writing can be confirmed. Turns out MTN customer service are ***** and ******. Yesterday, I finally went through to MTN in Moringside (opposite the Sandton Police Station) to retrieve a new handset and found out that MTN had upgraded my contract and would not give me a new handset!??? This imbecile of an MTN employee had proceeded to upgrade my phone for a further 24 months and to change my package to some absolute nonsense package WITHOUT MY PERMISSION. He had **** and deceived me and locked me into a 24 month contract. MTN your immoral business sense and disgusting customer service is unforgivable. I am going to take this complaint all the way to ICASA and if I have to I am going to take it to the media. I will create a huge stink about MTN's terrible underhanded business dealings! I am so utterly disgusted with MTN and their bad attitude. I want this matter resolved! I want this B******T upgrade cancelled, I want my phone upgraded and I want a package of my choosing that suits my needs set up. The lady at the moringside MTN branch couldn't even give me a reference number for my request. She said she had sent an email... to who and requesting what? i don't know because she didn't even bother copying me in. This is the worst service ever. If this isn't sorted out I will most definitely be moving to Cell-C. Meantime, I suggest you start being transparent with your customers before you lose them and find yourself in court.