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jo P

1 reviews | Active since Dec 2017

14 Jun 2021, 11:16

Mtn ****** dont take a contract out by them. U will have nightmares with tour upgrade

Mtn is a bunch of ******. I had my 1st upgrade in april due to my data deal of R210 pm that ends in april. I went instore and did an upgrade for R300 pm data deal. That is in april. May momth on the date that the data gets loaded i see my app sais i am on momth to month old data deal for R278. I phoned all mtn nrs and all day trying to get help due to that is not what i signed for. Yes mtn i signed your contract for R300 that was suppose to start may. Lovely contract. I wasted more than R200 aitrtime phoning around. Atlast a lovely lady helped me and cancelled the contract that was never uploaded properly by your mtn consultant instore. She then gave me a deal of R300 and was i form the month to month that started that day will be reversed and new contract will be loaded on sim that day. All is on mtn recordings so go listen to that. No i have an outstanding bill of R980 because i ha e to pay the R278 month to momth and the new contract. The month to mo th that was wro gly charged due to your mtn consultant not loading my upgrade contract properly. Go listen to all recordings. This was my forst upgrase and will be my last upgrade with mtn. After this i will be cancelling mtn due to this *****ery of yours. This is not customer service mtn. *****ing and doublw chargibg due to your mistakes is not customer servise. Soes mtn

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