MTN ******
<p>MTN is continuosly taking money off my bank account. i closed my mtn contract in january 2016 and moved over to vodacom. when i go to the mtn store they say they cant help me because it shows the sim is not active and account is closed. when i call 083 173 i get no assistance because it says the prepaid number is invalid. when i dial 083 1 808</p> <p>no help either because it saya my number is prepaid. MTN ARE FULL OF ****EN ****, THEY are **** useless ******* who cant even reply an e-mail or call a client back. CAN MTN PLEASE CALL ME TO SORT THIS OUT??????</p>
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MTN South Africa's replyOfficial
27 Jun 2016, 14:33Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that a request has been sent to the technical division to investigate the reason the system is generating invoices and assist in deactivating the sim. We have also sent a request to the billing team to assist with credits that are due. Kindly note that the turnaround time for the billing query is 7/14 working days.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ: **********
Best regards,
MTN South Africa's reply27 Jun 2016, 14:33
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that a request has been sent to the technical division to investigate the reason the system is generating invoices and assist in deactivating the sim. We have also sent a request to the billing team to assist with credits that are due. Kindly note that the turnaround time for the billing query is 7/14 working days.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ: **********
Best regards,
's updateReviewer Update
02 Jul 2016, 09:28you have done absulutely nothing, no1 contacted me as yet, on the 1st of july mtn debited again. there is no mtn number or contract but you stil trying to take money out
's update02 Jul 2016, 09:28
Reviewer Update
you have done absulutely nothing, no1 contacted me as yet, on the 1st of july mtn debited again. there is no mtn number or contract but you stil trying to take money out