Aa
Anon123 anon
1 reviews | Active since Jul 2018
24 Jul 2018, 11:06
MTN ******
I am disgusted MTN. I have been a loyal client for over 8 years and every damn time I load airtime , the airtime magically disappears. Last night I loaded another R20.00 and when i checked , the airtime was gone AGAIN!!!!!!!!!! I then asked around and checked on the MTN website and saw that quite a few other people have the same issue. MTN IS A **** !!! A BUNCH OF ******!!!! I am going to go on every social platform to tell EVERYONE what a **** this company is !!!! YOU HAVE MY WORD.
I called MTN last night and then I got a message to say that the problem has been resolved. My airtime still has not been loaded back onto my phone ... So once again I had to call back from another phone!!!!! More money wasted on this DISGUSTING COMPANY!!!!!!! Then the lady POLITELY tells me that the issue was a setting on my phone?!?!?! ARE YOU SERIOUS!?!?! What type of service is this !? I am disgusted and from here I am going onto Facebook and Twitter
I will be waiting on someone to contact me ASAP!!!!!!!!
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Replies (2)
MTN South Africa's replyOfficial
25 Jul 2018, 19:49Thank you for your post.
We sincere apologized for any inconvenience incurred.
We do require the cell number in question to investigate. We have experienced system errors with airtime and data lost, however this was resolved.
Please confirm the balance of airtime lost and the dates the airtime was loaded.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply25 Jul 2018, 19:49
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We do require the cell number in question to investigate. We have experienced system errors with airtime and data lost, however this was resolved.
Please confirm the balance of airtime lost and the dates the airtime was loaded.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's replyOfficial
09 Aug 2018, 00:19Good day
We have not received any feedback from you regarding the cell number in question for the airtime missing and date information when loaded.
If the number is on prepaid please contact the 173 prepaid department to assist you with the investigation. 135 from a prepaid sim card.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply09 Aug 2018, 00:19
Official
Good day
We have not received any feedback from you regarding the cell number in question for the airtime missing and date information when loaded.
If the number is on prepaid please contact the 173 prepaid department to assist you with the investigation. 135 from a prepaid sim card.
Kind Regards,
Alice van der Merwe
Best regards,