MTN *****es
<p>Good Day,</p> <p> </p> <p>I'm sooo fustrated with MTN, 2015 decemberr I logged a call to have my contract cancelled and change the SIM to prepaid. Till this day it has not happened and I am still being debited. I feel abused and violated by MTN, as I really cannot afford to pay for contract. i would appreciate it if this matter can be dealt with ASAP and be refunded my money.</p> <p> Here is the job card that was created by Mandisa Dukuza and she sent it to rentions in Jan 2016 and never bothered to do a follow up on the matter.</p> <p>· Account Number :<br />A ********** <br />· MSISDN in question :<br /> ********** 32<br /> Invoice date :<br />2016-01-18<br />· Reason (migrate to prepaid)<br />migrate to prepaid<br />· Eppix Reference number (if previously escalated to Retentions)</p> <p><br />Regards</p> <p>Kagiso Mosidi</p> <p> ********** 133</p>
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MTN South Africa's replyOfficial
03 May 2017, 18:03Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that we have migrated your number *** to prepaid as per your request and adjusted a credit for late cancellation it will reflect in your contract account within 5 to 7 working days.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to
warm regards
mike
Complaints Management Team
Reference Number: ***3
Best regards,
MTN South Africa's reply03 May 2017, 18:03
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that we have migrated your number *** to prepaid as per your request and adjusted a credit for late cancellation it will reflect in your contract account within 5 to 7 working days.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to
warm regards
mike
Complaints Management Team
Reference Number: ***3
Best regards,