1 reviews | Active since May 2012
MTN (CRMINALS) Debited my account
<p>MTN allowed someone to open account frodulently with my details. I spoke to GUGULETHU MCHWABE i sent all requested information but she never get back to me this is clearly show arrogant is MTN. All i want is for MTN to close the account amd remove the account from credit bureau. I am sick and tired of MTN SA be aware because MTN just allow ********* to open account with our names and they dont do anything.</p> <p> </p> <p>Please close the account and remove from the bureu. GUGULETHU MCWABE she is ignoring my emails when asking for feedback.</p>
I am still wainting after this.
Aug 7, 2017
4 days ago
Official private business reply:
Dear Fezile,
We have reviewed your complaint and we owe you our deepest apologies for the inconvenience you had. Our customer’s satisfaction is our first priority. Listening to your complaints and get them sorted out and providing satisfaction is one of our important aim.
Will you be able to forward me all the correspondence between yourself and ********** I can review and close this as a matter of urgency.
We deeply value your relationship with MTN and are committed to providing you with the highest level of service simply because our customers deserve the very best.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
I am still wainting after this.
Aug 7, 2017
4 days ago
Official private business reply:
Dear Fezile,
We have reviewed your complaint and we owe you our deepest apologies for the inconvenience you had. Our customer’s satisfaction is our first priority. Listening to your complaints and get them sorted out and providing satisfaction is one of our important aim.
Will you be able to forward me all the correspondence between yourself and ********** I can review and close this as a matter of urgency.
We deeply value your relationship with MTN and are committed to providing you with the highest level of service simply because our customers deserve the very best.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team