MTN ********* in action
MTN SA Unbelieveabe story They give a contract to an impersonator in less than an hour and then give me the run around to try and cancel the contract and recoup monies owed to me. Today was the cherry on top, after 6 months of follow ups, moved from MTN Contract department to the Legal department. They now asked me to call their business department as this contract was raised as a business contract. Like wow how many excuses can an organization make instead of rectifying their mistake? I have been asked for ID documents, Bank statements, proof of res. Yet my query 6 months later is not resolved. Yet an intruder gets the best service from them. Us as law abiding citizens are treated like *********.
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Replies (1)MTN South Africa's replyOfficial
29 Aug 2019, 18:48Good day Sibusiso
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's reply29 Aug 2019, 18:48
Official
Good day Sibusiso
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
