1 reviews | Active since Sept 2014
MTN ******** PRACTICES!
1: My MTN contract ended last month. Balance owing this month shows R0. 2: MTN debited my account even though R0 balance showing. 3: MTN tell me I have to phone in to cancel an account that has already ended! Why! 3: If an account has ended why should I have to tell you to cancel it? This is not done on home loans or vehicles. Who does MTN think it is? Are MTN above the law? This is something for the Ombudsman and my attorney need to deal with! 4: Who is in charge of customer care at MTN? Name and phone number. 6: What is the number to phone to cancel the contract? I will do this even though what MTN is doing by continuing an expired contract after sending out a statement showing R0 owing is *******. I am going to take this matter further!
We sincere apologized for any inconvenienced caused to you.
We have tried calling you. no answer.
No MTN account details provided.
Please refer back to the terms and conditions, client is responsible to give MTN 30 days notification to cancel the contract if no cancellation request or received the account will be billed month to month, if there was usage on the sim card from the time the contract expires, MTN is not liable to credit a client account.
We will try and call you again in a few minutes time.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
We sincere apologized for any inconvenienced caused to you.
We have tried calling you. no answer.
No MTN account details provided.
Please refer back to the terms and conditions, client is responsible to give MTN 30 days notification to cancel the contract if no cancellation request or received the account will be billed month to month, if there was usage on the sim card from the time the contract expires, MTN is not liable to credit a client account.
We will try and call you again in a few minutes time.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
Thank you for the confirmation with the ID number A***.
We will give you feedback once the contract is cancelled and number converted to prepaid.
Notification will be done via email.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
Thank you for the confirmation with the ID number A***.
We will give you feedback once the contract is cancelled and number converted to prepaid.
Notification will be done via email.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
I spoke to you on the phone on the 15th April. Today is the 18th April.
You said you would cancel my contract and migrate the number to prepaid.
This has still not been done.
You said you would send me an email confirming my account would not be debited again next month. I am waiting for the email.
How long do you think this will take?
I spoke to you on the phone on the 15th April. Today is the 18th April.
You said you would cancel my contract and migrate the number to prepaid.
This has still not been done.
You said you would send me an email confirming my account would not be debited again next month. I am waiting for the email.
How long do you think this will take?
Please take note the contract is cancelled today and number converted to prepaid.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
Please take note the contract is cancelled today and number converted to prepaid.
Kind Regards,
Alice van der Merwe
MTN
Best regards,