1 reviews | Active since Sept 2014
MTN ******** CONDUCT
<p>MTN IN BREACH OF CONTRACT</p> <p>I HAVE SUBMITTED PROOF OF MY CONTRACT TO MTN</p> <p>THEIR RESPONSE IS: the agent who completed the application made a mistake on the form </p> <p>THIS "MISTAKE" CONTINUED THROUGHOUT THE CONTRACT AND IN ALL THE EMAILS</p> <p>IS IT MY MISTAKE?</p> <p>THEY REFUSE TO RECTIFY THE MISTAKE.</p> <p> </p>
YOU JUST BLAMED THE PERSON WHO DID THE CONTRACT AT IPHONE AND HAVE DONE NOTHING TO RECTIFY THE MATTER. MEGAN POWER IS NOW GOING TO HELP ME
Hi Megan
Thank you very much for your reply, it is greatly appreciated.
I am forwarding you the contract and correspondence with iphone Gateway.
None of the contract was adhered to.
MTN changed the debit date and did not cap the phone as per my written instructions.
MTN changed the contract amount from R559 to R599.
They now say the agent who completed the application made a mistake. However this "mistake" was repeated throughout emails to iphone, including emails from the supervisor.
MTN have now downgraded the data.
My last accounts were R698.53 and R699.01
They have decided that I am worth about R700 a month to them and are determined to get it from me by hook or by *****!
I would rather but my son a car and pay the R700 towards that than to MTN who have not adhered to anything in the contract.
In short MTN
1:Changed the debit date.
2:Changed the contract amount.
3:Reduced the amount of data.
4:Refused to cap the phone as per my repeated written instructions
.
MTN make Cell C look like angels!
Thank you once again for your help.
Kind Regards
Helen
YOU JUST BLAMED THE PERSON WHO DID THE CONTRACT AT IPHONE AND HAVE DONE NOTHING TO RECTIFY THE MATTER. MEGAN POWER IS NOW GOING TO HELP ME
Hi Megan
Thank you very much for your reply, it is greatly appreciated.
I am forwarding you the contract and correspondence with iphone Gateway.
None of the contract was adhered to.
MTN changed the debit date and did not cap the phone as per my written instructions.
MTN changed the contract amount from R559 to R599.
They now say the agent who completed the application made a mistake. However this "mistake" was repeated throughout emails to iphone, including emails from the supervisor.
MTN have now downgraded the data.
My last accounts were R698.53 and R699.01
They have decided that I am worth about R700 a month to them and are determined to get it from me by hook or by *****!
I would rather but my son a car and pay the R700 towards that than to MTN who have not adhered to anything in the contract.
In short MTN
1:Changed the debit date.
2:Changed the contract amount.
3:Reduced the amount of data.
4:Refused to cap the phone as per my repeated written instructions
.
MTN make Cell C look like angels!
Thank you once again for your help.
Kind Regards
Helen