MTN CRESTA ****TY SERVICE

<p>i bought a phone at MTN on the 30/07/2016,the phone had issues the battery did not last for 2hours despite the fact that i had charged it for12hrs as inscructed with a brand new phone,the 1 headset was not working aswel.On the 04/08/2016 i decided to go back to the store to report the issue,within the 7day period.I was assisted by the very same lady who had sold it to me Maki,the lady advised me that i would have my phone back within 7 working days and i will be contacted,as the phone had to be assessed for the fault i reported..10 working days later i had still not received any communication,i tokk a look at the document that Maki had made me sign and the waiting period was different to what she had told me,the document stipulated 15working days and more.</p> <p>i decided to be a little more patient and waited for the 15days to elapse,still with no communication as i was told i would recieve,on the 30/08/2016 i decided to call the repair centre as i have now been waiting for 18 working days only to be told that my phone was only bokked in on that day,and could not be given a date as to when i can collect my phone..very upset i decided i will wait for 1 more week and called again 11working days later to find out the progress,the gentle man at the repair centre by the name of Lefa states that the phone has been attended to but has still not been sent back to store for collection and only today is he going to escalate,i was told that I need to call back again the following day for a collection number or reference.When i asked him why MTN has never called me to tell me the progress of my phone,he told me its the customers duty to track their phone...</p> <p>No need to say i was not happy at all by this,MTN had my phone for over a month they did not rpair it in time as stipulated on the form or the lies that Maki told me,they did not bother to contact me once to inform me of my phones progress either.i will no longer buy any phone from MTN and would like a full refund for this phone as they did discover the fault..</p>