MTN CRESTA - REFUND REQUIRED

I have had the worst experience with MTN for the first time that I actually had an issue which is disappointing. I had the worst experience with MTN Cresta in particular.

I recently upgraded my contract. Due to system issues I was debited the new amount as well as what I can assume to be the old amount (of previous contract). When I called the call centre I was advised of the issue and that I should contact the branch i purchased it from, MTN Cresta.

MTN Cresta badgered me on the name of the person who assisted me. Being human I was unable to provide this . I asked for names of gentlemen who work there but they said there are too many. They then said it is on the invoice. When I advised I do not have it on hand and that they should have it on their systems they advised they do not. They also advised they do not deal with billing. They were unable to assist me with this as well. The first person I spoke to Masese was unable to help. Whwn I probed as to why MTN does not keep records of invoices she gave the call to an equally *********** agent named Moloko. Both agents refused to provide surnames, any escalation route and no call reference. I also requested my Huawei buds earphones which they would apparently assist with. I have little faith.

Apparently they need to log a ticket before they get a call reference. So what happens if no ticket is logged? I have not been contacted. The service is pathetic. I want the call reference number. The call was made between 9:35 and 9:55. I expect this to be resolved urgently, more so, I would like the agents conduct to be reviewed. NO call ref, NO surname, NO escalation process????

I request that someone assist me with this urgently.

This is a promise that if this is not resolved it will be taken up with the Ombudsman, Consumer Protection Forum and every other means at my disposal.