1 reviews | Active since Jul 2015
I was assisted by a gentleman who used Nonkosi's system to facilitate my payment, upon arrival this gentleman while chatting with his colleague did not greet me so I greeted the two of them and only he responded whilst the other colleague just left not caring for my greeting though it was the plural "Sanibonani". He then asks Nonkosi Dlamini whether her system is working so she can login and check how much I owe, to which she responds as though agitated by her colleague, after a while she calls me to her station and without greeting she asks how much I am paying to which I say I don't know - implying I need her to tell me. But I also pause and point out to her that she has not greeted me and seems like she is annoyed by having to assist me, to which her response is that the previous gentleman continues to help me, she refuses to engage me.
Someone that I can only assume was a manager steps in to ask what is going on to which I relay the above and he tells me this will be addressed with seniors (I wonder).
Anyway, this shop gets a zero from me for customer enthusiasm, no one cared that I walked in to this shop, it was like I was invisible and even when I tried to greet and be Ubuntu conscience, the store staff seem not to care.
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have tried to contact you, on voice mail.
We have sent the complaint regarding the unprofessional /cold service received to the Regional store managers to make them aware of this service and this need to be changed in stores to greet someone first reflects that the client is important and that the agent value the client.
On the complaint you have not informed us with the MTN cell number to check up if the payment reflects.
If you are not too busy and you have time please contact the 808 call center to confirm if the payment reflect.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have tried to contact you, on voice mail.
We have sent the complaint regarding the unprofessional /cold service received to the Regional store managers to make them aware of this service and this need to be changed in stores to greet someone first reflects that the client is important and that the agent value the client.
On the complaint you have not informed us with the MTN cell number to check up if the payment reflects.
If you are not too busy and you have time please contact the 808 call center to confirm if the payment reflect.
Kind Regards,
Alice van der Merwe
Best regards,
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