SH
Saaid H

1 reviews | Active since Jul 2016

24 Feb 2017, 10:16

MTN Cresta Branch

<p>I came into MTN Cresta store on Wed the 22 02 2017 at around 5 pm and was helped by Bennett. He added a recurring Data bundle of 300 MB at R85 per month onto my contract.</p> <p>I asked both Bennett and another consultant how long will this take to show on my phone and they both said within 30 minutes.</p> <p> Bennett gave me a call yesterday at around 10 am on the 23 02 2017 and he said he will get back to me. I then called at around 4pm on the same day and I was told he had left for the day.</p> <p>It’s now Friday 24 02 2017 9:55am and no data has come through.</p> <p> I tried calling today 24 02 2017 and the number is just ringing.</p> <p> Please could someone preferably the Manager there get back to me as I’m very disappointed in the service provided.</p> <p> </p> <p>Regards,</p> <p>Mr M.S. Halim</p> <p> </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply27 Feb 2017, 16:56
Official

Good Day,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Our records shows that a bundle loaded on the 22 February 2017 does not reflect on your MTN account and was not billed. We also noticed that another request to load this bundle was made today the 27 February 2017 at the store. Kindly contact our Customer Care on 808 to request for a bundle should this bundle fail.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
REQ:***

Best regards,