RS
Resham S
1 reviews | Active since Feb 2016
03 Feb 2016, 09:34
MTN Credit Limit Pains
I also have complained twice about MTN barring my line due to a credit limit issue. Even though my bill is paid every month it persists. It seems like staff are just sabotaging MTN, they must be losing so much of customers. Can't wait to move to another Service Provider.
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MTN South Africa's replyOfficial
04 Feb 2016, 08:24Hello ras1505,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the credit limit is set on all accounts in accordance to the National Credit Act. The system shows that your line has been unsuspended and a request for the credit limit to be increased has been escalated to the credit management department. Please note that the account can only be suspended once due to the credit limit in one billing cycle. Should there be a request for the lines to be reconnected then the system can no longer suspend the number in the same billing cycle for that particular credit limit amount.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the credit limit is set on all accounts in accordance to the National Credit Act. The system shows that your line has been unsuspended and a request for the credit limit to be increased has been escalated to the credit management department. Please note that the account can only be suspended once due to the credit limit in one billing cycle. Should there be a request for the lines to be reconnected then the system can no longer suspend the number in the same billing cycle for that particular credit limit amount.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply04 Feb 2016, 08:24
Official
Hello ras1505,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the credit limit is set on all accounts in accordance to the National Credit Act. The system shows that your line has been unsuspended and a request for the credit limit to be increased has been escalated to the credit management department. Please note that the account can only be suspended once due to the credit limit in one billing cycle. Should there be a request for the lines to be reconnected then the system can no longer suspend the number in the same billing cycle for that particular credit limit amount.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the credit limit is set on all accounts in accordance to the National Credit Act. The system shows that your line has been unsuspended and a request for the credit limit to be increased has been escalated to the credit management department. Please note that the account can only be suspended once due to the credit limit in one billing cycle. Should there be a request for the lines to be reconnected then the system can no longer suspend the number in the same billing cycle for that particular credit limit amount.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***