JW
JHEANNE W

1 reviews | Active since Jul 2018

10 Jul 2018, 10:25

MTN CREDIT DEPARTMENT DONT DO THEIR F#$#%$KING JOB

GOOD DAY I WOULD JUST LIKE TO SAY HOW UNHAPPY I AM WITH MTN HEAD OFFICE ITS BEEN THIS PAST 3 MONTHS EVERY WEEK THEY CUT MY SERVICE SENDING TEXT THAT MY ACCOUNT IS OVERDUE BUT THE ACCOUNT IS PAID UP EVERY MONTH THIS LAST 3 MONTHS SO THE FIRST PAYMENT FOR APRIL MONTH I DID NOT PUT THE CELLPHONE NUMBER AS THE REFERENCE AND I EXPLAINED THAT TO THEM MANY TIMES AND EACH TIME THEY TELL ME THAT THEY WILL ESCALATE THE MATTER AND FIX THE PROBLEM TO ALLOCATE THE PAYMENT TO MY ACCOUNT BUT SINCE APRIL IT STILL HAS NOT HAPPEND SO NOW EVERY WEEK I NEED TO PHONE THEM TO TELL THEM WHAT IS GOING ON SO THEY CAN PUT MY SERVICE BACK ON THIS HAS BECOME A WEEKLY THING AND I HAVE HAD ENOUGH NOW PEOPLE IN THE CREDIT DEPARTMENT DON'T DO THEIR JOB I HAVE EMAILED THEM 9 TIMES WITH ALL THE PROOF OF PAYMENTS AND STILL THEY PUT MY SERVICE OFF EVERY WEEK SO PLEASE IF THEIR IS SOMEONE FROM THE MANAGEMENT TEAM THAT CAN CONTACT ME ON THIS MATTER BECAUSE IF THIS GOES ON I AM GONNA FLIP AND LOOSE MY HEAD

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