MTN Creating barriers for cancellations and **********ly overdebiting

I have had my MTN Contract now for 2 years.

With my cancellation date imminent I proactively called the call centre to cancel and move over to prepaid. I called and was told quite strangely that I can only cancel a day before my cancellation date (13 December 2017). So fast-forward a few weeks and I call on 13 December. After being placed on hold for a very long time, and pushed from consultant to consultant I get told (After doing the security checks) that if I cancel today I will be liable for a cancellation fee as my contract end date is a day away. I asked if I could request cancellation today and have it effected tomorrow-''No "I am told.. "I must call on 14 December". After asking to be transferred to complaints (which MTNs complaints channel is only via email) and the manager, the consultant came back and said she will be able to effect the cancellation tomorrow.

Next thing I asked if I would be debited again- turns out I will be debited as normal for December- effectively 25 debit orders. when I raised this the consultant told me I was wrong and that it was 24 months- MTN are *******.

With all of the above, my family and I spend alot of money on data which finished very quickly on MTN.

This is a plea to everyone to think twice before contracting with MTN.