MTN ****py service and ineffeciencies

I posted my complaint about MTN on the 9th of June and got a response on the 10th of June being advised that my querry was being looked into. I was then given given reference number REQ:*** for the enquiry into my data usage and reference number REQ:*** for my enquiry through HelloPeter.<br> <br> It has been 2.5 weeks and still no word from MTN. It is obvious that they have lost the plot as they dont understand what they are doing. How can a billing enquiry take this long to investigate???? Last month the majority of my debit orders were returned by my bank due to this issue and there seems to be no urgency from MTN. To make matters worse, my account was overdrawn by the MTN debit order. I had to hustle to get by the month. It's monthend again and this matter has still not been resolved. I am again going to be in a similar situation as last month. This will surely affect my credit standing with MTN not giving a hoot about this as it is business as usual for them.<br> <br> The number of complains that are logged against MTN bears testimony to this ****py service. May MTN reimburse me my hard earned money.