1 reviews | Active since Jun 2015
MTN ****py service and ineffeciencies
I am really fed up by MTN and its inefficiencies. This is the 3rd time I am writing and still my issue has not been resolved. I posted my first complaint on 9 June and got a response on 10 June. I then posted another complaint on the 29th of June and got a response on 7 July in which I was advised that my issue had been referred to management for immediate actioning. It is over a month and still no resolution. This is how ****py MTN service and its management are. This is thievery at its best being perpetrated by MTN. This is also evidenced by the number of complaints that are logged against MTN on HelloPeter.<br> <br> I have experienced another case of MTN thievery. MTN advised me that there were going to debit R2007 from my account on 31 July 2015. The debit went through my account and was paid by my bank. 2 days ago my line was suspended as it is in arrears. How does that happen yet account payments are done via debit orders. I called the Call Centre today and was advised that the issue had been referred to the COllections Dept and that my lines will be activated. It is end of the day and the lines are still not connected. This is the MTN thievery machination at work<br> <br> MTN I WANT MY $$$$
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your account is not suspended, all numbers are currently active. Should you need further assistance please feel free to contact us.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your account is not suspended, all numbers are currently active. Should you need further assistance please feel free to contact us.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
