1 reviews | Active since May 2016
MTN Cradlestone staff **** to me
<p>On Monday the 16/05/2016 I app**** for a data bundle with MTN. I was told that the application has been uloaded and that it would take 2 to 24 hours for the approval to be processed.</p> <p> </p> <p>Today I called the store and the story I got was that the printer in the store broke down on Monday and it is beyond repairs. So that it why my application has been left open since Monday and has not been processed.</p> <p> </p> <p>Let me tell you what is wrong with this. First I left the store at 18:00 when it closed there was no printer problem when I was there. Second if the printer was broken why not tell me when I am in the store?? Why make me fill out an application and then wait?? Third even if your story is true then I should have been contacted, you have my email address and my number, we do not live in the stone age, you do not have to send me smoke signals to notigy me of a problem, why must I run after you?</p> <p> </p> <p>I cannot handle this anymore. Your people lie to your customers, you waist my time and on top of that I am kept in the dar****</p> <p>Keep your contract. There are other network providers that would gladly take my business. </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly provide us with your cell number or your ID number in order to be in a position investigate and resolve your problem.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly provide us with your cell number or your ID number in order to be in a position investigate and resolve your problem.
warm regards
mike
REQ:***
