FE
Faani E
1 reviews | Active since Dec 2018
10 Dec 2018, 16:28
MTN CR7 Lifestyle - ****************
I received a sms from MTN "Yello, your subscription Service to CR7 Lifestyle at R3/day will be renewed... To cancel dial *464*970#
How is this legal, MTN? You are robbing me from airtime. Never have I subscribed to such a service. I don't have airtime left to cancel.
I am on Pre-paid. Perhaps I should change service providers?
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
11 Dec 2018, 13:38Good day Faani
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's reply11 Dec 2018, 13:38
Official
Good day Faani
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's replyOfficial
12 Dec 2018, 10:10 Good day Faani
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Kindly dial *136*5# and select option 4 for content services. Then select option 1 to manage services and that's where you will be able to cancel any subscriptions you might have on your number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Kindly dial *136*5# and select option 4 for content services. Then select option 1 to manage services and that's where you will be able to cancel any subscriptions you might have on your number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's reply12 Dec 2018, 10:10
Official
Good day Faani
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Kindly dial *136*5# and select option 4 for content services. Then select option 1 to manage services and that's where you will be able to cancel any subscriptions you might have on your number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Kindly dial *136*5# and select option 4 for content services. Then select option 1 to manage services and that's where you will be able to cancel any subscriptions you might have on your number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team