LD
Linda D
1 reviews | Active since Jun 2020
29 Jun 2020, 10:06
Mtn Covid mad
I have had an Mtn account since 1997. Not many issues. Since Covid19 lockdown they have fallen off the bus. Mtn app doesn't reflect payments. The store service is dreadful. They are so terrified of Covid, they put customers at risk. After 3 months of negotiations, they still haven't totally activated my phone.
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
30 Jun 2020, 23:08Thank you for your post.
We sincere apologized for any inconvenienced caused.
Please take note your account has been suspended due the account not paid for April to June 2020.
Your payment for R935. 05 was only received on the 30-6-2020.
The account is on cash and you have 21 days from the invoice date to make payment.
If payment cannot be paid you need to call MTN to make arrangements for the lines not to be suspended.
The account is active now and balance R0.00
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused.
Please take note your account has been suspended due the account not paid for April to June 2020.
Your payment for R935. 05 was only received on the 30-6-2020.
The account is on cash and you have 21 days from the invoice date to make payment.
If payment cannot be paid you need to call MTN to make arrangements for the lines not to be suspended.
The account is active now and balance R0.00
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply30 Jun 2020, 23:08
Official
Thank you for your post.
We sincere apologized for any inconvenienced caused.
Please take note your account has been suspended due the account not paid for April to June 2020.
Your payment for R935. 05 was only received on the 30-6-2020.
The account is on cash and you have 21 days from the invoice date to make payment.
If payment cannot be paid you need to call MTN to make arrangements for the lines not to be suspended.
The account is active now and balance R0.00
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused.
Please take note your account has been suspended due the account not paid for April to June 2020.
Your payment for R935. 05 was only received on the 30-6-2020.
The account is on cash and you have 21 days from the invoice date to make payment.
If payment cannot be paid you need to call MTN to make arrangements for the lines not to be suspended.
The account is active now and balance R0.00
Kind Regards,
Alice van der Merwe
MTN
Best regards,
LD
Linda D's updateReviewer Update
01 Jul 2020, 02:08Good day, on your staffs recommendation and assistance, an Mtn App was installed for me to be able to pay my account over Covid19 Lockdown. The App was hacked. Unaware, I went into the store as soon as it opened, as I had paid and it wasn't reflecting?? I would have thought your staff would have picked up that I had been hacked the first time or perhaps the second time, but no, they waited for this ******** state pensioner to work it out for herself.
Check my record, I have a sterling account!!!
Making run from bank to store to bank and back. Standing for hours in the queues in the cold. Missing my meals - I am diabetic. I wish I had the luxury of porting my account but I don't even want to entertain that process. I suppose R 607 is peanuts to but to me it is half my rent! Being hacked is not my or your fault but I expect you to have picked it up first time and being more accommodating subsequently. It is what it is, but I am very disappointed in Mtn.
By the way, your off pat reply is grammatically incorrect.
"We sincere.......
Check my record, I have a sterling account!!!
Making run from bank to store to bank and back. Standing for hours in the queues in the cold. Missing my meals - I am diabetic. I wish I had the luxury of porting my account but I don't even want to entertain that process. I suppose R 607 is peanuts to but to me it is half my rent! Being hacked is not my or your fault but I expect you to have picked it up first time and being more accommodating subsequently. It is what it is, but I am very disappointed in Mtn.
By the way, your off pat reply is grammatically incorrect.
"We sincere.......
LD
Linda D's update01 Jul 2020, 02:08
Reviewer Update
Good day, on your staffs recommendation and assistance, an Mtn App was installed for me to be able to pay my account over Covid19 Lockdown. The App was hacked. Unaware, I went into the store as soon as it opened, as I had paid and it wasn't reflecting?? I would have thought your staff would have picked up that I had been hacked the first time or perhaps the second time, but no, they waited for this ******** state pensioner to work it out for herself.
Check my record, I have a sterling account!!!
Making run from bank to store to bank and back. Standing for hours in the queues in the cold. Missing my meals - I am diabetic. I wish I had the luxury of porting my account but I don't even want to entertain that process. I suppose R 607 is peanuts to but to me it is half my rent! Being hacked is not my or your fault but I expect you to have picked it up first time and being more accommodating subsequently. It is what it is, but I am very disappointed in Mtn.
By the way, your off pat reply is grammatically incorrect.
"We sincere.......
Check my record, I have a sterling account!!!
Making run from bank to store to bank and back. Standing for hours in the queues in the cold. Missing my meals - I am diabetic. I wish I had the luxury of porting my account but I don't even want to entertain that process. I suppose R 607 is peanuts to but to me it is half my rent! Being hacked is not my or your fault but I expect you to have picked it up first time and being more accommodating subsequently. It is what it is, but I am very disappointed in Mtn.
By the way, your off pat reply is grammatically incorrect.
"We sincere.......
LD
Linda D's updateReviewer Update
01 Jul 2020, 02:11....and in my sadness, I have also made grammatical errors which mortifies me even more. This has been a nightmare.
LD
Linda D's update01 Jul 2020, 02:11
Reviewer Update
....and in my sadness, I have also made grammatical errors which mortifies me even more. This has been a nightmare.