AR
Alida R
1 reviews | Active since Jan 2016
25 Jan 2016, 13:10
MTN Coverage no response in 26 days
I have reported a case of no coverage in my immediate area (Home) on 30-12-2015 with a promise of investigation within 10 working days. After 3 repeat calls there still has not been anyone on the farm to investigate or offer a solution. I do not have sufficient coverage to make a decent phone call, never mind check emails or be able to work. I am 37 weeks pregnant and unable to contact my husband on the farm in case of an emergency. We have 4 different contracts with MTN, all of which is now unable to function properly. I have a ref # ***
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MTN South Africa's replyOfficial
25 Jan 2016, 16:54Hello lidar88,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Network coverage supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Network coverage supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply25 Jan 2016, 16:54
Official
Hello lidar88,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Network coverage supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Network coverage supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***