IL
Ivan L

1 reviews | Active since Apr 2013

23 Nov 2016, 09:52

MTN Coverage in Bathurst is PATHETIC

<p>I've now complained and complained now more than 3 years for you to fix the Bathurst cell tower with just about non existing signal. You're giving a pathetic service and I'm losing valuable data and most of the time I can't phone or receive calls. </p> <p>I'm fed up with your excuses like today when I phoned the coverage department. They haven't even looked into it yet. This cell tower is the only connection that I have with emergency services. </p> <p>Would you pay for a service if you're not getting what you pay for? If you bring your vehicle to me for repairs and pay for it would you like it if I haven't done anything to it yet you paid for it?</p> <p>This is pathetically from your side. </p> <p>Either you come put a stronger booster in my house or fix the freaking tower properly. </p> <p>This reference number is the new reference no. as I lost the other one when my phone broke ********** </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply24 Nov 2016, 08:51
Official

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please note that an urgent escalation has been sent to the coverage help desk for a call back to be done to assist. A notification will be sent out today to advise and resolve the request.

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards

Kevin.