MTN coverage desk help pathetic

Hi<br> <br> I have contacted the coverage desk at MTN on 5th Feb complaining of the very poor coverage in my area. A coverage agent did not contact me after 96 hours as promised. i then sent another mail after which they then escalated to Ande for assistance. I have still not heard from them after sending a mail 4 times since then. My ref no is: ***. Terrible service I must say!