1 reviews | Active since Nov 2015
MTN Coverage and Customer service
Reported poor coverage on 2015/11/02 7:35:45 AM with case MTN Coverage Issues [#***8]?<br> <br> Find below correspondence<br> <br> From: [Email Removed]<br> To: [Email Removed]<br> Subject: RE: MTN Coverage Issues [#***8]<br> Date: Tue, 24 Nov 2015 13:29:43 +0000<br> <br> UNRESOLVED!<br> <br> Date: Tue, 3 Nov 2015 07:39:54 +0000<br> From: [Email Removed]<br> To: [Email Removed]<br> Subject: RE: MTN Coverage Issues [#***8]<br> <br> Y'ello!<br> Kindly note a coverage call have been logged with network ref *** - a coverage coordinator will be calling you with 10 working days.<br> Kind regards,<br> Phumi Sijako <br> National Quality and Coverage Help Desk<br> (case # ***8 )<br> <br> --Original Message--<br> From: [Email Removed]<br> Date: 2015/11/02 2:40:04 PM<br> To: [Email Removed]<br> Subject: RE: MTN Coverage Issues [#***8]<br> <br> Hi There<br> <br> The problem is persistent.<br> <br> <br> Date: Mon, 2 Nov 2015 09:35:15 +0000<br> From: [Email Removed]<br> To: [Email Removed]<br> Subject: RE: MTN Coverage Issues [#***8]<br> <br> Y'ello! Are you still experiencing the problem ?<br> <br> Kind regards,<br> Shereen Motale <br> National Quality and Coverage Help Desk<br> (case # ***8 )<br> <br> <br> ---<br> No feedback and issue remains unresolved. Way past 10 working days.<br>
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
The matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Best regards,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
The matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Best regards,
