MTN COURIER SERVICE TERRIBLE

Good day

I've been a client for more than 7 years, On the 23rd of November I did my upgrade over the phone, I was not going to upgrade my contract this year because I told the consultant it is too expensive she then told me I can take it over a period of 3 years so I said ok then that is fine. Then I told her I actually do not want to upgrade over the phone because then the courier is going to take longer to deliver. I then went ahead and did the upgrade over the phone. On the 29th of November, I received a call from DSV couriers to confirm delivery and address the lady's told me that the driver is only able to deliver in Observatory Cape Town, Tuesday the 4th December, i received a call again from DSV on the 3rd December today the driver cant make it deliver Tuesday that it can be delivered Wednesday 5th December I phoned 3 times the lady could not get hold of the driver she said she was going to phone me back and she never did. I waited at work until 5 o'clock for DSV couriers no phone call nothing, today 6th December a lady from DSV couriers phoning me asking me why the driver never delivered!!!! DO I WORK AT THE COURIER!! HOW MUST I KNOW WHY THE DRIVER NEVER DELIVERED. I MUST SAY DSV COURIERS SERVICE IS VERY BAD BY NOT INFORMING CUSTOMERS. IF MY PHONE IS NOT DELIVERED TODAY I WILL BE CANCELLING MY CONTRACT FOR GOOD.

PLEASE PHONE DSV I WANT NO EXCUSES TO WAIT 9 DAYS IS RIDICULOUS