CN
CD N
1 reviews | Active since May 2016
17 May 2023, 13:44
MTN Courier or cellphone delivery
I have app**** for an upgrade on the 15th of May 2023 and the delivery was scheduled today (17 March 2023).Upon delivery of the device today, the courier had to do my finger verification which failed and he had to return the phone. I called mTN and spoke to about 13 Consultants and none of them could assist me, instead they kept of transferring me from one incorrect department to the other
Helpful (0)
Replies (1)0
Replies (1)CN
CD N's updateReviewer Update
24 May 2023, 04:11I have app**** for an upgrade on the 15th of May 2023 and the delivery was scheduled on 17 March 2023).Upon delivery of the device , the courier (DSV) had to do my finger prints verification which failed more than 3 time’s and the driver had to return the phone. I called MTN and spoke to about almost 13 Consultants and none of them could assist me, instead they kept of transferring me from one incorrect department to the other.
I have also emailed my complaint to your customer service to change the verification method and to date nothing has changed.
I called MTN again on 18 May 2023 about my concern and I was advised that the Courier Company has been advised accordingly.To my surprise the courier company came again today and does the same fingerprint verification which failed and had to return with the phone since MTN has not changed the verification method.
I am writing this matter to escalate and for prompt resolution as this process is very frustrating.For the 17 years I have been with MTN ,I have neve felt so ill treated..
On the 22nd of May 2023 I called again and spoke to David Jacob's, who promised to escalate the matter and revert to me, to date nothing has happened.
I have also emailed my complaint to your customer service to change the verification method and to date nothing has changed.
I called MTN again on 18 May 2023 about my concern and I was advised that the Courier Company has been advised accordingly.To my surprise the courier company came again today and does the same fingerprint verification which failed and had to return with the phone since MTN has not changed the verification method.
I am writing this matter to escalate and for prompt resolution as this process is very frustrating.For the 17 years I have been with MTN ,I have neve felt so ill treated..
On the 22nd of May 2023 I called again and spoke to David Jacob's, who promised to escalate the matter and revert to me, to date nothing has happened.
CN
CD N's update24 May 2023, 04:11
Reviewer Update
I have app**** for an upgrade on the 15th of May 2023 and the delivery was scheduled on 17 March 2023).Upon delivery of the device , the courier (DSV) had to do my finger prints verification which failed more than 3 time’s and the driver had to return the phone. I called MTN and spoke to about almost 13 Consultants and none of them could assist me, instead they kept of transferring me from one incorrect department to the other.
I have also emailed my complaint to your customer service to change the verification method and to date nothing has changed.
I called MTN again on 18 May 2023 about my concern and I was advised that the Courier Company has been advised accordingly.To my surprise the courier company came again today and does the same fingerprint verification which failed and had to return with the phone since MTN has not changed the verification method.
I am writing this matter to escalate and for prompt resolution as this process is very frustrating.For the 17 years I have been with MTN ,I have neve felt so ill treated..
On the 22nd of May 2023 I called again and spoke to David Jacob's, who promised to escalate the matter and revert to me, to date nothing has happened.
I have also emailed my complaint to your customer service to change the verification method and to date nothing has changed.
I called MTN again on 18 May 2023 about my concern and I was advised that the Courier Company has been advised accordingly.To my surprise the courier company came again today and does the same fingerprint verification which failed and had to return with the phone since MTN has not changed the verification method.
I am writing this matter to escalate and for prompt resolution as this process is very frustrating.For the 17 years I have been with MTN ,I have neve felt so ill treated..
On the 22nd of May 2023 I called again and spoke to David Jacob's, who promised to escalate the matter and revert to me, to date nothing has happened.