MTN couldn't care less.

So I've cancelled my MTN contract in January and switched to a month to month data package for February and March. On 22 or 23 March I contacted MTN requesting to cancel the month to month package and switch me back to prepaid, which was completed successfully.

A week later I received an sms from MTN stating that I've been registered for a new month to month package. I immediately contacted MTN to query this and they informed me that someone at MTN direct registered me for a new package again. I informed them that I didn't receive any calls from MTN and I definitely didn't request for a new package to be loaded.

I was informed that they will investigate and get back to me. I've never received any feedback. I have since contacted MTN & MTN on 3 different occasions again requesting answers and still no one could help me.

In the mean time the debit order for the April package loaded on my bank account and I've received new data and free minutes which I do not want and won't even use and definitely shouldn't have received in the first place.

This morning I MTN Direct again and requested answers from a supervisor as supervisors were apparently CC'd in previous emails. Once again I was informed that supervisors aren't available and that they will phone me back ASAP.

It has now been hours later and still no resolution.

Dear MTN & MTN Direct, why does it seem impossible to resolve this issue? It has been more than 2 weeks now. Why hasn't anyone contacted me?