MTN could not payout Insurance claim

<p>I loose my phone on the 4th February 2017. when i claim from the insurance i was told that the claim have being declined because i left it on a public space. but that was not what is on my original statement, i didn't get any respond after the claim, i had to followup of the states of my claim 4 days later, when i follow up i was interogated like i was in a court case. I also told them to cancel the insurance immediently but to my suprise i pay full amount at end of February, i need my refund on the insurance amount. Now i am stuck with the debt that i dont even have the device and i had insurance to cover the loss. thank you to MTN it the end of our relationship in both contract & prepaid. i have to pay R600 p/m untill September 2017. i need my insurance money back since the is no service for february.</p>