MTN could not care less

MTN surely has proven once again that they simply do not worry about their customers. I have app**** for a business contract on the 12th of April. I have submitted all my documents by Anthea at MTN Tygervalley.

Anthea then advised me that we should have a outcome by the next day. Today is the 16th and still no response. Everyday I have to phone to find out what is happening and the only thing they can tell me is that it is pending. There is no reason for taking 4 days just to reach a conclusion. No one is even calling me back with updates, in fact I am the one that must call in to confirm status of the application.

When you try to call MTN Cape Gate they numbers just rings through to voicemail. It took my 19 attempts before I reached a gentlemen. When he answered the phone he was so rude in assisting that he ended up putting the phone down in my ear.

WOW MTN you guys must be making so much money that you are not interested in new business. I can now understand why clients is walking over to Vodacom and Cell C. Maybe MTN is not for South Africans anymore.