1 reviews | Active since Feb 2015
MTN ******* Billing System and Incapable Agents
On the 27th Feb at 9am MTN sent a message that I am rewarded with FREE R250 wow bonus airtime and 150 mb data that expires in a day. I had a R50 airtime in my account but immidiately after I recieved this free offer, my airtime went missing. I then called callcentre and spoke to 5 different consultants who told me that the error is with my smartphone as it billed my airtime unkwowingly. Each and every agent didn't know how to handle my complaint, two of them told me that they cannot see where and how my airtime dissapeared. I told them that the error is on MTN system, it gave me useless daily airtime wherelse it billed me my airtime without my consent. my number is *** and they failed to help me. **** MTN!!!
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records you dialled the *120* twice and was billed R 0.40 (0.20c each)
Then connected to the internet and you were billed R 48.60, which is why you received the Wow Bonus.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records you dialled the *120* twice and was billed R 0.40 (0.20c each)
Then connected to the internet and you were billed R 48.60, which is why you received the Wow Bonus.
Best regards
Mantoa
REQ:***