RS
Richard S

1 reviews | Active since Jan 2012

23 Jan 2020, 21:44

MTN *******

Watch out people. A company acting on behalf of MTN named rewardsco phones you to migrate your existing contract to a new one for the remainder of your contract for R39.00. My existing contract was R380.00. Plus the R39.00 that will give you R419. Now MTN sent me a bill for R442. When I called them they said I have itemized billing and yellow sim cover thats why my bill is R442. All of that was included in my R380. So if they MTN ***** R22 of their millions of clients through a 3rd party they make billions. *******ion at its best. Watch out. Rather cancell your MTN contract and go to C Cell or Vodacom. And when you call MTN to rectify this LITTLE mistake the call centre say its not their problem you must phone rewardsco.co.za You cant call them only email. When they do call you on behalf of MTN and say they will talk to MTN to sort it out you never hear from them again.

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Replies (2)
MTN South Africa
MTN South Africa's reply24 Jan 2020, 11:51
Official
Working on it, feedback soon. 

Best regards,

MTN South Africa
MTN South Africa's reply24 Jan 2020, 12:18
Official
Thank you for your post.

We sincere apologized for any inconvenienced caused to you.

We have sent the request to the billing department to assist with removal of the Yellow Sim card service.

Itemized billing service has been removed.  The account has been credited for 2 months itemized billing services, your reference ***.

Kind Regards,

Alice van der Merwe
MTN

Best regards,