MTN CORPORATE USELESS!!

I submitted an insurance claim for a replacement phone with all documents on the 12th Dec 2019. The claim was approved, but to date I have not received the handset to is the 23 Dec 2019. Seven WORKING DAY later. I have been dealing with a lady by the name of Nokukhanya Siwela at MTN corporate, who promised me on Tuesday 17th that it would be delivered either the Wednesday or Thursday for the latest. It came and went without any communication. when I contacted her Thursday afternoon she was going to get back to again on Friday nothing happened and when I emailed her on Friday she was get back to me, the second time on Friday she just blatantly ignored me. And I still haven't heard back. I even asked for the courier company name and way bill number so that I can follow up. Because if she cant do her job, I would gladly did it and sort the problem out myself. Since she is incapable of doing it. The kind of service she delivers is shockingly poor. And even then, she could not provide me with the information of the courier company. MTN needs to vet their stuff more thoroughly , or train them to be less inept at their duties. TERRIBLE SERVICE!!!!