1 reviews | Active since Jan 2017
MTN CORPORATE ****S
TODAY I LOADED R200 AIRTIME AND 120MB WEEKLY BUNDLE. THIS VANISHED WITHIN SECONDS. WHEN I CONTACT THE "SERVICE CHAMPIONS" I WAS ADVISED BY THE AGENT THAT IT WAS APPS RUNNING IN THE BACKGROUND. HE GAVE ME STEPS TO FOLLOW OF WHICH I DID TO ENABLE RESTRICTIONS HOWEVER THE PROBLEM IS STILL PERSISTING. MTN CAN NOT KEEP UP WITH THE HIGH USAGE AND IS NOW DE*****ING US AND HIDING BEHIND THESE TERMS THEY CANNOT SEEM TO EXPLAIN THEMSELVES. IF I DONT GET MY MONEY AND DATA BACK, IM TAKING THIS TO THE OMBUDSMAN, THIBO TOUCH, TUMI SOLE (COUNTRY DUTY) AND JULIUS MALEMA OF THE EFF. THIS NONSENSE NEEDS TO STOP.
REGARDS, A ****ED LOYAL CLIENT WHO IS READY TO TAKE THEIR BUSINESS ELSEWHERE
Good day
We apologize for the delayed response and for any inconvenience incurred. We will look into this matter and revert back to you as soon as possible.
Warm Regards
Sizwe Schoeman
Complaints Management team
Best regards,
Good day
We apologize for the delayed response and for any inconvenience incurred. We will look into this matter and revert back to you as soon as possible.
Warm Regards
Sizwe Schoeman
Complaints Management team
Best regards,
Good day
We tried calling you on your cell phone number but there was no response. We also went on to investigate further and picked up that you were in contact with our customer care line yesterday and it was explained to you that you airtime and data was depleted by the number of Internet sessions you were connected to.
In audition to that information, we would also like for you to verify the information you were given by requesting an itemised bill by sending an SMS to 30988 with their email address. You will then receives confirmation from MTN that their request has been received and is being processed. a 24 hour delay in further communication cen be expected for security purposes.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Please do not hesitate to contact us should you require further assistance.
Warm Regards
Sizwe Schoeman
Complaints Management team
Best regards,
Good day
We tried calling you on your cell phone number but there was no response. We also went on to investigate further and picked up that you were in contact with our customer care line yesterday and it was explained to you that you airtime and data was depleted by the number of Internet sessions you were connected to.
In audition to that information, we would also like for you to verify the information you were given by requesting an itemised bill by sending an SMS to 30988 with their email address. You will then receives confirmation from MTN that their request has been received and is being processed. a 24 hour delay in further communication cen be expected for security purposes.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Please do not hesitate to contact us should you require further assistance.
Warm Regards
Sizwe Schoeman
Complaints Management team
Best regards,