MTN - Corporate Theft and Arrogance at it's best.
<p>I was charged montly for a contract that expired years ago. I never used that contract after it expired. One would expect that MTN would have done the ethical thing and would have stopped charging for a service that was never used. They debited my account for years. I eventually put a stop payment on my Bank account after failing to get MTN to resolve the issue. I never recovered the monies that they debited my account for. To add insult to injury, I now get a message from a collections company (acting on behalf of MTN) to pay them for the last 6 months since I placed the Stop payment (for a service I never used??). </p> <p>REALLY!!!!!!!!!!!!! they want to ***** more from me; am I that easy to ***** from???? Are they trying to ***** from the innocent Law abiding citizens to pay for their Nigerian Rica fine? I Tried calling MTN and was transferred from pillar to post, trying to get through to their legal department with no success. I wonder what the CPA and other Consumer watchdogs will have to say about this behaviour? MTN, this is disgusting!!!!!!!!! If this has affected my Credit rating, I will seek legal council. MTN Ref : K ********** (S. Reddy - cell ********** )</p>
Still no reply from MTN!!
Still no reply from MTN!!
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Still awaiting contact from the relevant management team??
Still awaiting contact from the relevant management team??
Still awaiting contact from the relevant management team?? It is now more than a month since my initial complaint on this platform!!!!!
Still awaiting contact from the relevant management team?? It is now more than a month since my initial complaint on this platform!!!!!
