IM
Imran M
1 reviews | Active since Aug 2011
13 Apr 2016, 17:48
MTN Corporate Sales - Poor Service
I was looking for the latest promo list that includes corporate discounts so I emailed the [Email Removed] address.<br> <br> It has been over a week and all the response I get is call the call centre or go to our website. <br> <br> THe website does not include the discounts and when I called the contact centre I get cut off by the IVR and when I actually got to a person, I gave them my cell number and the call got cut.<br> <br> Your customer service sucks .....
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Replies (2)
MTN South Africa's replyOfficial
14 Apr 2016, 14:16Hello ImranM,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the relevant division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the relevant division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply14 Apr 2016, 14:16
Official
Hello ImranM,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the relevant division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the relevant division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
IM
Imran M's updateReviewer Update
03 May 2016, 15:01Wow they must have serious problems cos I am still waiting for that call :(
IM
Imran M's update03 May 2016, 15:01
Reviewer Update
Wow they must have serious problems cos I am still waiting for that call :(